• Customer Service Policy


    Welcome to QuirkCloth.shop. As a purveyor of high-end unconventional fashion, we celebrate individuality through our curated selection of statement pieces. Below are the terms governing our customer service practices for those who dare to dress differently.

    Product Availability

    Our avant-garde collections feature limited quantities to maintain exclusivity. If an ordered item becomes unavailable during our 5-7 business day processing period, we'll notify you with these options: (1) Priority access to our upcoming "ugly-chic" collection, (2) A full refund with complimentary styling consultation, or (3) Store credit worth 110% of your purchase for future acquisitions. This approach preserves the rare nature of our designs while rewarding your bold fashion choices.


    Pricing and Updates

    All prices reflect the artisanal craftsmanship of our intentionally unconventional garments (USD only). We maintain fixed pricing for core collections but reserve the right to adjust limited-edition "artwear" pieces based on material scarcity. For pricing errors (e.g., a $490 deconstructed blazer listed as $49), we may cancel orders and issue refunds with an invitation to our private viewing of similarly daring pieces.


    Order Processing

    Each garment undergoes meticulous quality review before shipping (5-8 business days processing). Made-to-order pieces require 14-21 days for our artisans to complete. You'll receive photographic proof of your garment before shipment - because we know unconventional beauty deserves proper documentation. Seasonal collections ship on predetermined dates announced at launch.


    Shipping

    We use premium carriers for our high-concept fashion, with signature-required delivery to ensure your statement pieces arrive securely. International shipments include art-grade packaging and detailed cultural context about each design's inspiration (valuations reflect artistic merit, not just material cost). Express shipping options are available for last-minute gallery openings or fashion interventions.


    Returns & Exchanges

    We offer 21 days for returns (from delivery date) because we understand it takes time to appreciate unconventional beauty. Items must be unworn with original avant-garde packaging. For exchanges, we provide complimentary virtual styling sessions to help find pieces that better match your aesthetic rebellion. Final sale items are marked as "collector's pieces" and ineligible for return.


    Intellectual Property

    All QuirkCloth designs, photography of models in intentionally awkward poses, and subversive product descriptions are protected intellectual property. While we encourage social media sharing (tag #QuirkCloth), commercial use of our imagery requires written permission - our ugly-beautiful aesthetic is carefully cultivated, not to be diluted.


    Limitation of Liability

    QuirkCloth.shop shall not be liable for: (1) Delays caused by artisan craftsmanship processes, (2) Social consequences of wearing our designs (including but not limited to double-takes, photography requests, or philosophical debates about beauty standards), (3) Damage from improper storage of conversation-starting garments, or (4) Third-party interpretations of our aesthetic vision.


    Contact Us

    For style consultations or existential fashion questions: [email protected]. We respond to all sartorial inquiries within 3 business days, though complex aesthetic debates may require additional time for proper consideration.